Terms and Service Agreement

RETURNS

If returning an item, please contact info@naturalvitaminsminerals.com within the stated return period, who will provide you instructions for returning your product(s).

Due to the nature of our business and products we sell, we can only issue a refund if there are mistakes with your order due to our error, or products arrive defective/damaged at the time of receipt. You have to return the item you have purchased to us within 30 calendar days of the purchase. After a 30 day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first week after their purchase to ensure it fits your needs. Products that arrived damaged, rotten or contaminated in any way will not be eligible for a refund.

You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable and your refund will be on the product cost only.
The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week and your funds should appear within 2 weeks of the return being processed.
If you are shipping an item over $75, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

Sending you replacement
Replacing the product or
Issue a refund**
If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
If anything is unclear or you have more questions feel free to contact our customer support team at info@naturalvitaminsminerals.com

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

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